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Terms & conditions
The minimum value for UK orders is £ 20. Shipping per
parcel: £ 6.90.
We accept payments by credit card, advanced
payment (invoiced).
If you choose advanced payment per invoice, we will send you
an
email by the next working day containing the invoice as a pdf,
complete
with full bank details.
All orders received before 12 pm will be shipped the
same day.
Please note that with exceptionally large orders, shipping may
take
up to one week.
The contract of sale is binding once the goods are dispatched. Your
right of cancellation normally lasts 14 days, but we go beyond
standard regulations and grant you 30 days!
If you want to make use of this right and
do not reside in Germany
or Austria, please
return the goods prepaid as standard parcel. We
will gladly refund postage.
Please choose the cheapest parcel
company. We will not refund extra charges
(e.g. for express or
overnight dispatch).
If you reside in Germany or Austria please do call us first. We will
send you a free parcel
sticker, or have the goods collected from you
directly. No need to go to the
post office! As non prepaid packages
incur high surcharges
we are unfortunately unable to accept this option.
Please wrap all goods carefully in the original
packaging, making sure
it can cannot be damaged. Please protect the
original packaging by
using wrapping or an additional box. Also,
please do not stick anything
onto the original packaging.
The right of cancellation applies to all non-commercial
customers within
the European Union.
All goods remain the property of Keimling until receipt
of full payment.
Personal data is stored electronically.
In the unlikely event that we cannot come to an
agreement about
an order, in the interests of customer
services we will settle the
account quickly
and transfer the difference to your
account.
You continue to enjoy full support even after purchasing
products.
Just to be on the safe side, we always plan ahead and stock almost
all spare parts. To avoid the types of lengthy repairs you sometimes
experience with other makers, our in-house technical experts carry
out all repairs in-house, quickly and professionally.
Please do not hesitate to contact us either by telephone, fax or
email. We
will be happy to answer any questions regarding terms and
conditions,
and products. We would be
delighted to help you.
| Keimling Naturkost
GmbH |
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| Bahnhofstrasse 51 |
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| 21614 Buxtehude |
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| Germany |
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| Phone 0870 850 7112 |
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| Fax 0870 850 7113 |
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| e-mail |
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Manager: Winfried Holler
HRB
120742 Tostedt Register of Companies
Tax-no. FA: 43 201 93007
EU-Bio-Code: D-NI-LG-1-6447-BC
VAT: DE 175 693 369
| 
0870 850 7112 
